My neighbor was happy with their work and I thought their concrete work was very good. I saw work from another contractor at a friends house and the concrete was not very good. This was very important to me as I move forward in redoing the basement floor.
These guys worked very hard the whole time they were at my house. I have been in construction for 20 years and I thought all of their work was very well done. I would highly recommend these guys to anyone. As an engineer, I was very happy they only used quality products like Zoeller pumps. I did not want a cheap pump installed from a local large hardware store.
We have had a dry basement for the last ten years since the waterproofing was completed. I appreciated the attention to detail and effort to keep all the dust from getting into the upper levels of the home.
Not only was the work completed as promised the clean up was better than expected. I would recommend Highland to anyone discussing basement waterproofing needs.
They suggested that the downspouts should be directed differently with new extensions and they also warned me that the electrical connection to the pump was problematic. They were courteous, professional and provided advise that was pertinent. They could have suggested expensive changes, but did not. I was impressed with their advise.
First class in every way and would definitely recommend them, came with three workers and two trucks, removed all dirt and excess material from job site. Also put pebbles in window well, Mike, their representative, was courteous and easy to deal with when he came over and did my estimate.
Fixed the basement leak, and haven’t had a drop of water since. There have been plenty of opportunities for leaks to happen and it has been dry ever since! I never had another issue with leaks, and I would highly recommend them! 6/1/1999
I’ve had them twice at two different houses. They were superb! They did excellent work, and did exactly what I wanted done. He was clean and neat, and did not try to pressure me into buying extra services. Also, the price was excellent! I had four other estimates, and he was by far the best price.
Initially, they installed a French drain and sump pump because we were getting basement waterproofing done. Later there was a leak that occurred and so they came out and repaired that leak rapidly and at no cost under their lifetime warranty. The service turned out very well, and it all went as smooth as it possibly could.
Overall the experience was excellent. Starting with Mike who came to our home, explained everything thoroughly and gave us a great price. Two days later the crew showed up and in about an hour had completed the repair,cleaned up after themselves and left. Two other companies told me I needed to waterproof my entire basement. Mike told us we already had a perimeter drain system and all we needed to do was repair the wall crack. Thank You Highland!!
Original contact excellent, estimator excellent. Repair on time, professional, polite. Cleaned up, finished in a timely manner. Only the best.
Professional, courteous service by all sales, workers, office staff. Prompt & neat. Work very satisfactory. Wanted to support local business.
They were great. Arrived on time, did their job and cleaned everything. We were experiencing a musty odor from our finished basement. We had the drywall removed and found a crack in the foundation. Highland was called and came very quickly. They made the repair and removed rotting 2X4s.
Overall our experience with Highland couldn't have been better! Right on time for the estimate. Mike was very polite and professional and went out of his way to try to find a leak from the outside because it would have been an easier fix. He explained all work to be done thoroughly as well as pricing. His team performed the work in less than a day and were also very professional, experienced, polite, and did a heck of a job. Work performed was top notch and looks great. Checked back with us after the job was done with two follow up calls to make sure we were satisfied. Very impressed with the entire experience. Would highly recommend Highland waterproofing to anyone!
Mike was very friendly and professional and never tried to scare me or try to sell me anything. He found my problem and told me how I could fix it myself for the cost of a tube of caulking. I hope I never have a leak in my basement but if I do, I will definitely call these guys!
They were on time an the work was completed in the time they said it would be. They did a good job of protecting the rest of the basement from the dust and mess. We had a few leaks right after it was completed and they came back out and fixed them and for the last 5 months we haven't had any leaks. It's so nice to finally have a dry basement!
2 guys came out on schedule. They did the work in a very timely manner. When they left it looked as nobody had been there digging up the basement.. 8/01/2011
It took us five to six weeks after the initial call, probably because of all the rain and ensuing problems in Louisville. If anything was problematic, it was that we made several phone calls during the waiting time to nail down the work time. When it took place, the workers were efficient and clean. It has been over four months now through a record setting amount of rainfall in Louisville, and we have not had one drop of water. The lifetime guarantee gives us further peace of mine. It is a good company that had been recommended by a co-worker and followed up on Angie's list to be sure. Angie's list is always our back-up before hiring anybody.
They got here on Monday at 9am finished on Tuesday at 4pm, they were always punctual and courteous, above all we were full of questions the whole time and they were there with all the answer. The crew was very polite, professional, and above all very knowledgeable. I commend Highland on their fine crew; it is obvious that they train them with the utmost of importance.
They did a terrific job! We haven't had any problems with the leaks since. This was a large, ongoing problem, so I really appropriated the quality of work they performed. They also charged a reasonable rate compared to the other estimates we received. I would highly recommend them.